Refund policy

Returns
Our policy lasts 30 days after delivery (Excluding purchased made in the month of December). If 30 days have gone by since delivery, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
- Gift cards
- Downloadable software products

To complete your return, we require a receipt or proof of purchase, this can be found in the box. 

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 10 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@blacsneakerco.com.au.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We will exchange for change of size but not of change of mind sorry. The item must be in as new condition as described in the returns section.  We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@blacsneakerco.com.au and send your item to: PO Box 202, ERINDALE CENTRE, ACT 2903 Australia 


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: PO Box 202, ERINDALE CENTRE, ACT 2903 Australia

We will pay for the shipping costs if the return or exchange is within Australia, we will send you a shipping label to print and attach to the returned box. You will be responsible for the packaging, this includes reusing the bag that was originally sent in, or if that is not feasible, sourcing a suitable package to ship the item back.  International customers are responsible for the cost of shipping for returns or exchanges. 

 

Vouchers and discounts

We may offer discount promotions and other types of vouchers (Voucher) which require activation by email or website in order for the holder to redeem the voucher for Products. If paid for, the Voucher is deemed to have been sold at the time of payment for it. These Terms and Conditions will become applicable as between us and the holder of the Voucher (Holder) when the Holder redeems the Voucher for a product.

A Voucher may only be used once by its Holder and may not be copied, reproduced, distributed, resold or published either directly or indirectly in any form or stored in a data retrieval system without our prior written approval. A Voucher is only valid on the Holder’s purchase for one pair. Only one Voucher is allowed to be applied per order. A Voucher may not be used in conjunction with any other offer or credit, vouchers are always applied to an order before any credits in a customers account.

We reserve the right to withdraw or cancel any Voucher (other than a paid up-front gift card) for any reason at any time.

Vouchers may only be redeemed through the Site and not through any other website or method of communication. To use your Voucher you will be required to enter its unique code at the online checkout and use of such code will be deemed to confirm your agreement to these Terms and Conditions and any special conditions attached to the Voucher.

Any credits or discounts attached to vouchers apply to the price of the products order only and not to delivery charges (unless otherwise specified) or any surcharge.

Vouchers and Customer credits deriving from any Customer referral program are not valid if used inappropriately, such as being published on deal sites or bargain sites. We reserve the right to cancel any suspicious codes and delete credits from the sharer’s account if we become aware of inappropriate use.